Right of withdrawal
If you are a Consumer, you have the right to withdraw from the contract, without giving any reasons and without any penalty, within 14 (fourteen) days from when you or a third party appointed by you (i) received the product or (ii) received the last product in the event of the purchase of several products delivered separately with a single order.
To exercise the right of withdrawal, you must inform Shothunt S.r.l. sending an explicit declaration of your decision to the email address email@example.com.
Following your request, you will receive an email confirming the exercise of your right of withdrawal, containing the instructions for returning the product, to be sent within and no later than 14 days to:
Via Bronzino 13, 20133 Milano (MI) Italy
If you have received the product, you are obliged to return it to Shothunt S.r.l. without undue delay and, in any case, within 14 (fourteen) days from the day of your notification of withdrawal. This deadline is considered as being met if you return the goods before the end of the 14-day period. The risks and the direct costs of returning the goods, as well as the proof that you have done so, will be your responsibility.
If you choose to exercise the right of withdrawal the shipment cost will be at your charge.
If you choose to withdraw, you will be refunded for the payments of the products you have purchased, without undue delay and, in any case, no later than 14 (fourteen) days from when Shothunt S.r.l., receives the goods you have shipped back. These refunds will be made using the same payment method you used for the initial transaction, unless you request to be refunded by a different payment method. In this case, you will be responsible for any additional costs arising from the different payment method. The refund is suspended until the goods have been received by Shothunt S.r.l.
You are solely responsible for any decrease in the value of the goods resulting from handling them in any way other than is necessary to establish the nature, characteristics and proper operation of the products. Therefore, if the returned goods are damaged (for example with signs of wear, marks, scratches, deformations, etc.), not complete with all their parts and accessories (including the original labels and tags still attached to the product), and without the instructions/notes/manuals enclosed, the original packaging and the warranty certificate, where applicable, you will be responsible for the reduction in the value of the item and you will be entitled to a refund of the amount equal to the residual value of the product.
To this end, we suggest that you do not handle the product more than is strictly necessary to establish its nature, characteristics and proper operation and that you cover the original product packaging with further protective packaging to keep it intact and protect it also from any writing or labels during transport.
Returns due to defects or lack of conformity
If you have received a product that is defective and/or non-conforming, you must report the defects and/or lack of conformity within and no later than 2 (two) months after finding them, by sending email to firstname.lastname@example.org, with the description of the defect and/or non-conformity found, and the related documentation (at least one photo of the Product, the order confirmation sent by Shothunt S.r.l., and/or the fiscal receipt).
Following receipt of the email and the related documentation, Shothunt S.r.l., will assess the defects and/or the lack of conformity reported by you and, after carrying out quality checks to verify the product’s effective non-conformity, will decide whether to authorise the return of the product by sending you an email to the address you provided when registering on the Website or placing your order. The authorisation to return the Products shall in no way constitute recognition of defects or non-conformities, the existence of which must be ascertained subsequent to the return of the items. You must return the products for which Shothunt S.r.l., has authorised the return, together with a copy of the return authorisation email within 30 (thirty) days from the report of the defect or lack of conformity, to the address indicated above.
In the event of defects and/or lack of conformity, you will have the right to have the product returned to a state of conformity by Shothunt S.r.l., either through repair or replacement, or to alternative remedies in the cases expressly provided for by Art. 130 of Legislative Decree no. 206/2005.
If Shothunt S.r.l., has undertaken to refund the price paid, the refund will be made, where possible, by the same payment method you used when purchasing the product, or by bank transfer. It will be your responsibility to provide Shothunt S.r.l., by email to the address email@example.com, with the bank details for the transfer and to ensure that Shothunt S.r.l. is able to refund the amount due.